~ Frequently Asked Questions ~
Why should I choose to subscribe to Quilter's Surprise?
Quilter's Surprise is a fantastic way to get quilting goodies shipped right to your door. Every month your gift recipient, or you, will receive products and/or projects specially selected by us. We take the guess work out of buying a gift you're unsure they'll like. It's also a great way to get the latest gadgets or to have a fun project to do without having to hunt around for all the materials to complete it. All of the surprise packages will have quality quilting products/projects in them. For more details on what our packages will include see our Plans & Pricing Page.
What kinds of products/projects can I expect to receive?
We have specially selected products that we think every quilter should have. We try to choose products manufactured from companies right here in the USA as best we can (we love supporting other US business owners!). We also have large project months, 1 every season, when we send out fun projects like quilt kits, paper piecing kits with tutorial videos, and other kits related to quilting. It's a great way to sample new products available or learn a new skill!
What subscription options are available?
We currently offer 5 different subscription option: Our month-to-month plan, 3 month plan, 6 month plan, 9 month plan, and 12 month plan. There is something to fit every budget & occasion - even if you are just subscribing to it for yourself.
Can I create a personalized gift announcement?
Yes! We have 2 options available. You can choose to have an announcement e-mailed directly to you or your recipient. See Example. Or we can mail a gift announcement to you or your recipient. See Example
. With either option you can input a personalized message. For e-mailed announcements- we will e-mail it on the day you have chosen. If mailed, we will mail it to arrive as closely as possible to the date selected. We unfortunately cannot guarantee an exact delivery date because we have no control over the Post Office!
When will I receive my surprise package?
Our Quilter's Surprise packages are shipped out the third full week of each month. Your first package will be sent out the third full week of the month you have selected your plan to start. Exact delivery date may vary due to shipping distances and unforeseen weather condition delays. Please only notify us of a missing shipment if you have not received your package by the end of the month.
Does someone have to be home when the deliveries arrive?
No, there is no signature required.
Are the shipments insured?
Yes, every shipment is insured for at least $50. There is no extra charge for this- it's included in your plan pricing.
Are there any other costs involved?
No, there are no other costs- even shipping is included!*
How does the 100% Satisfaction Guarantee work?
We want everyone to love their surprise shipments! Our 100% Guarantee ensures that every gift package you receive will be of top quality products. If you are not satisfied with your gift, we will happily replace it! Just give us a call at 877-858-5859.
When will my card be charged?
For Convenience Pay Plan Subscribers:
Your initial charge will take place the day of registration for your subscription. In subsequent months you can expect your card to be charged monthly for the next 2 months based on the date of purchase.
Examples:
1. You sign up for our 12 month Platinum Plan on the 11th of June and you select convenience pay as your payment option. Your initial charge of $199.80 will be charged on the 11th (the day of sign-up). Your other 2 payments will be charged on July 11th & August 11th.
**Please note that this is an automatic payment and may occur within 1-3 days following the intended monthly date due to bank holidays and /or weekends. If any payment in the plan is declined, we will notify you by email. It will be your responsibility to contact us with updated payment information. The subscription will be suspended for all upcoming unpaid shipments until the balance is paid. If we fail to receive payment within 30 days; any promotional gift costs (including taxes where applicable and shipping) will be subtracted from the available balance for the prepaid remaining months, possibly shortening the subscription.Your subscription will be considered cancelled. We will fulfill shipments with any remaining balance in your account, minus promotional item costs, to your recipient until the balance is depleted. We also reserve the right to collect any outstanding fees on the account with an outside agency.
For Monthly Subscribers:
Your card will be charged for the first month's shipment at sign-up no matter what month you chose for your subscription to begin. If you chose to start deliveries in the current month, you will be charged monthly on that date of each month until cancelled. If you chose to prolong the start date for your deliveries, we will begin charging monthly in the second delivery month on the 3rd of each month thereafter, until cancelled.
Examples:
1. You sign up on the 5th of June and select June, which is still available for your subscription to begin. Your initial sign-up payment covers the cost of June's shipment. Your card will then be charged it's next payment on July 5th and the 5th of every month subsequently until cancelled.
2. You sign up on June 21st, you make the selection of July, since this is the next available month for the subscription to begin. Your card is charged on June 21st for your initial payment which covers July's shipment. Your card will then begin to be charged on the 3rd of August and the 3rd day of every subsequent month thereafter, until cancelled.
3. You sign up on June 21st and select for your plan to begin in September. Your initial payment, the day of sign-up, covers your September shipment. Your card will then be charged starting on October 3rd and continue on the 3rd day of every month subsequently thereafter, until cancelled
**Please note that this is an automatic payment and may occur within 1-3 days around the 1st of the month due to bank holidays and /or weekends. If your charge gets declined, it will suspend the shipment of your Surprise Gift Package for that month. You will be notified by email if this happens. It will be your responsibility to contact us with updated payment information. The subscription will not continue until the balance is paid. If we do not receive payment within 30 days, your subscription will be considered cancelled.
How do I cancel my subscription?
For Monthly Subscribers: You can cancel your subscription at anytime. If the product for the current month has already been sent out, your subscription cancellation would take effect the following month. If you wish to not be charged for the current month, you must cancel at least 3 business days before your regular payment date.
For Plan Subscribers: Should you choose to terminate your subscription before your plan period is up, the plan will be prorated and you will be refunded the amount for the remaining term minus any charges for any promotional gifts including applicable taxes and S&H for the promotional gift. Should you wish to not be charged for the current month, your subscription must be cancelled at least 3 business day before your regular charge date. If it is a gift subscription, you are responsible for contacting the recipient to notify them that you have cancelled the plan. Please allow up to 30 days for the refund to be credited to your account in the form of payment in which the original purchase was made.
To cancel your plan, you can send an email to [email protected] or call 1-877-858-5859 Mon-Sat 12pm-8pm CST.
What countries do you provide service to?
We currently provide our service to the United States and Canada (additional shipping charges may apply to regions outside the contiguous Untied States)
*Domestic shipping is included in the plan pricing for the contiguous United States only. Shipments to Alaska, Hawaii, and Canada are subject to additional shipping charges which are applied in the shopping cart.
How do I change my shipping address or billing information?
Just give us a call and we can take care of it right over the phone for you! 1-877-858-5859. If it is after business hours, please leave us a message and we'll get back to you the next day.
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